In-house average weekday ridership for June was 2,789, down by -2.34% from last year. Supplemental providers average weekday ridership was 361, up by 38.19%. Combined in-house and supplemental providers average weekday ridership was 3,150, up by 1.06%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 72,514 boardings, up 7.67% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 89.30% for June. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 90.08%. On-time performance for trips with a desired arrival time was 57.64% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 94.44% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of June, Handi-Van operated 64,050 trips including 5,943 trips that were longer than one hour in trip time. The analysis found that 75.69% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 511 or 8.60% of these trips were more than 15 minutes longer than comparable fixed-route trips. 934 or 15.72% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 71.32% for June, down by -1.24% from last year.
Over the month of June, reservationists answered 37,163 calls. Of those calls, 92.85% were answered within 3 minutes, and 95.99% were answered in 5 minutes.
| "June FY2024" | "June FY2023" | "June FY2019 Pre-COVID" | "% Change FY 23 to 24" | "12 Month FY2024" | "12 Month FY2023" | "12 Month FY2019 Pre-COVID" | "% Change FY 23 to 24" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 79,221 | 81,971 | 97,923 | -3.35% | 1,018,382 | 945,868 | 1,197,533 | 7.67% | 1,197,533 | |
| Average Weekday Ridership | 3,150 | 3,117 | 3,794 | 1.06% | 3,225 | 3,005 | 3,856 | 7.31% | 3,856 | |
| Unique Riders During the Month | 5,289 | 5,200 | 5,779 | 1.71% | 5,381 | 5,064 | 5,810 | 6.26% | 5,810 | |
| Cost per Revenue Hour | $129.55 | $115.11 | $92.08 | 12.54% | $115.29 | $111.28 | $87.76 | 3.60% | $87.76 | <= $90 |
| Cost per Passenger Trip | $62.16 | $54.33 | $40.75 | 14.40% | $54.02 | $54.45 | $39.61 | -0.80% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.73 | $7.84 | $6.10 | 11.29% | $7.91 | $7.62 | $5.87 | 3.76% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.08 | 2.12 | 2.26 | -1.63% | 2.13 | 2.04 | 2.22 | 4.43% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.74% | 3.87% | 4.18% | -1.12% | 3.05% | 3.46% | 4.30% | -0.41% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.96% | 78.58% | 76.41% | -0.61% | 77.87% | 78.25% | 75.93% | -0.38% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.78% | 0.82% | 2.13% | -0.04% | 0.72% | 0.99% | 2.14% | -0.27% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.09% | 0.04% | 0.14% | 0.06% | 0.03% | 0.03% | 0.12% | 0.00% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 89.30% | 91.20% | 88.03% | -1.90% | 88.82% | 91.13% | 87.99% | -2.31% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 90.08% | 92.02% | 90.16% | -1.94% | 89.54% | 92.12% | 90.13% | -2.57% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.31% | 0.49% | 0.64% | 0.82% | 0.91% | 0.65% | 0.78% | 0.26% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 57.64% | 58.61% | 63.44% | -0.97% | 56.35% | 63.58% | 60.91% | -7.23% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 75.69% | 76.10% | 69.89% | -0.41% | 73.89% | 74.25% | 68.69% | -0.36% | 68.69% | 50% |
| Excessive Trip Length | 8.60% | 7.15% | 12.47% | 1.45% | 9.04% | 8.56% | 13.17% | 0.47% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.51% | 4.03% | 4.40% | 0.47% | 4.22% | 4.07% | 4.44% | 0.15% | 4.44% | < 5% |
| Advance Cancellation Rate | 21.54% | 20.11% | 22.60% | 1.43% | 20.52% | 19.99% | 23.11% | 0.53% | 23.11% | < 15% |
| Missed Trip Rate | 1.77% | 0.66% | 0.81% | 1.11% | 1.14% | 0.85% | 0.95% | 0.30% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 1.88 | 1.93 | 1.58 | -2.48% | 2.44 | 2.11 | 1.57 | 15.52% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 95.99% | 99.77% | 43.43% | -3.78% | 97.84% | 80.13% | 50.30% | 17.71% | 50.30% | 94% |
| Vehicle Availability | 71.32% | 72.56% | 83.86% | -1.24% | 72.94% | 72.10% | 86.16% | 0.84% | 86.16% | >= 80% |
